Refund policy

Unfortunately, due to the personalization of our items, we do not accept returns or refunds of any kind.  If a mistake is made on our part in the customization of your purchase, please contact us at ribbonandvineembroidery@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item.  We will evaluate the issue and work to make it right.